Communication for Difficult Stakeholders in Urban Water Projects
Slum dwellers, rural poor, and migrant populations are seen as difficult stakeholders in water and electricity projects. Governments see providing utility services for informal settlers as legitimizing the settlements. The Dhaka Water Supply Sector Development Program used behavior change communication to break the myths about difficult stakeholders and bring clean water to the city. The publication, The Dhaka Water Services Turnaround, chronicles the transformation of water services delivery to communities.