Slides

LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia

4
08 August 2017
Author / Speaker: 
Fanni Irsanti, Government of Indonesia ( e-mail / materials )
Type of Material: 
Slides

A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show improvement in the delivery of public services.

Topics: 
Governance and Public Sector Management,
ICT
Geographical Focus: 
Indonesia
Type of Content: 
Learning Event