Event: Open Government for Improving Public Services in Asia

LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia

08 August 2017
Author / Speaker: 
Fanni Irsanti, Government of Indonesia
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A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show improvement in the delivery of public services.

Geographical Focus: 
Type of Content: 
Learning Event