A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show improvement in the delivery of public services.
LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia
08 August 2017
Type of Material:
Governance and Public Sector Management,
Type of Content: